Terms & Conditions
These General Terms and Conditions(GTC) govern the relationship between the seller in the area of eyewear and optician services, the company Four M Company s.r.o. (herein after the "Seller") and customers of Four M Company s.r.o. (herein after the “Buyer(s)”). The Buyer is obliged to get acquainted with the Warranty Claim Policy and General Terms and Conditions of Sale before ordering any merchandise from Four M Company s.r.o.
Four M Company s.r.o. with its seat in Nad Smetankou 231/9, 190 00, Prague, Czech Republic, is registered at the Registration Court in Prague under Section C, insert 173746, as a trading company oriented in the sale of eyewear to End Users.
End Users – at the initial stage of business relationships, Buyers will provide the Seller with contact information necessary to complete orders, and any additional information the Buyers want to appear on the bill of sale. Legal obligations between the Seller and the Buyer not specified in these GTC are governed by the Civil Code Act No. 40/1964 Coll.
The individual contract with the Buyer supersedes the General business Terms and Conditions.
The Buyer is aware of the fact that by purchasing products from the Seller he gets no right to use registered marks, business names, company logos or patents of the Seller or other firms, unless it is agreed otherwise by a special contract.
II. Confidentiality and Information Protection
The Seller declares that all personal information is confidential and will only be used for the execution of the contract with the Buyer and will not be made public or provided to third parties, with the exception of information needed to deliver goods or the method of payment concerning the goods ordered (use of name and delivery address).
The online eshop prices are always up-to-date and due at the moment of placing order. The Seller reserves the right to change prices at any time without previous notice. The new price will not have impact on previously placed orders.
IV. Order Processing
The Buyer will purchase goods for the specified price valid at the time of the order. In the case of special orders and goods which are not in stock, the Seller will confirm the price and the delivery date to the Buyer by email or phone. The Seller is entitled to change this price according to the market situation and the foreign currency exchange rate. If the Buyer does not agree with such a change, he has the option to cancel the order.
Orders can be placed in the following ways:
- by electronic shop (eshop)
- by email at firstname.lastname@example.org
The Seller recommends Buyers place orders via the eshop or in writing (email) stating the following:
- first name and surname
- code and description of goods shown in price list
- unit price of goods ordered
- delivery method
- delivery address
- signature of the person entitled to order goods
- any other information the Buyer considers to be important
V. Contract Withdrawal
If the Buyer cannot return the goods in its original condition, or their value had already been lowered (used goods), the Buyer is obliged to make a financial compensation to the Seller in accordance with the stipulation of § 458 Coll. 1 of the Civil Code. The sales price is paid back to the Buyer reduced by the respective amount.
Withdrawal from the contract in the case that the Buyer did not collect the goods in person from the Seller's retail shop (goods were delivered via parcel service):
According to Act No. 367/2000 of 14th September 2000, the Buyer has the right to withdraw from the contract within 20 days of the delivery date provided he did not order the goods in personal and it was delivered via a forwarder. If the Buyer decides to withdraw from the contract within this time limit, he must meet the conditions listed below:
a) To send a letter (preferably by email) with the text: "I wish to withdraw from the contract dated DD.MM.YEAR (Invoice number) and I request that the sales price be refunded to bank account number:…………………...“. Date and signature. The bank account number shall be placed in IBAN form including swift code of the bank. If the Buyer paid for the goods using payment card, the sales price will be refunded to the specified card.
b) To deliver the goods to the Sellers address together with a copy of the above mentioned letter.
c) Goods sent and delivered to the Seller's address must be in the original packaging, undamaged, complete (including accessories, warranty certificate, manual, etc.) and with a copy of the bill of sale (receipt). Do not send goods on a cash collection delivery basis – they will not be accepted. We recommend that you insure the goods. If any of the above conditions are not adhered to, the Seller has the right to reject the returned goods or reduce the value for which the goods will be accepted back.
d) The possibility of withdrawing from the contract does not apply to I) delivery of goods or services, the price of which depends on financial market fluctuations not controlled by the Seller; II) delivery of goods modified upon the Buyer’s request or goods ordered specially and specifically upon the Buyer's request which were not available in stock at the time of order; e) If all of the above conditions for returning goods are met, goods will be refunded by bank transfer to Buyer’s account or payment card within 30 days after the goods are received by Four M Company s.r.o. (Cash refunds and postal payment orders are not available).
f) If some of the above mentioned conditions are not fulfilled, we cannot accept contract withdrawal and the goods will be returned to the Buyer at the Buyer‘s expense. The Seller is entitled to charge the Buyer for any additional expenses that incur.
VI. Terms of Payment
a) Online card payment (MasterCard or Visa) via GoPay.
VII. Terms of Delivery
Delivery - Shipping Company: Goods can be sent to the Buyer by various shipping companies. The price of transportation is set at a current price list valid for the particular day of order.
Before accepting the shipment from the forwarder, the Buyer is obliged to check the state and condition of the shipment (number of packages, the tape seal is intact, damage to box, etc.) as per the accompanying delivery note, and refuse to accept an incomplete or damaged shipment. Damaged or incomplete shipments must be reported without delay to email address email@example.com. Damage Protocol has to be signed by the forwarder, and sent via email to the Seller. If the Buyer accepts the shipment by signing the forwarder's documents, he has no right to make a subsequent warranty claim on the damaged or incomplete shipment.
The conditions of warranty on goods are governed by the Seller's Warranty Claim Policy and by legal regulations in force in the Czech Republic.
IX. Final Provisions
These General Terms and Conditions, including its components are valid and effective from 1.7.2014, and repeals the previous version of the General Terms and Conditions, including its components, and are available at the registered office premises, branches, or electronically at www.eurooptik.cz.
These business terms are set in accordance with and are governed by Act No. 40/1964 Coll. Civil Code, as amended by Act No. 136/2002 Coll. And Act No. 320/2002 Coll., further Act. No. 634/1992.